(4.8 / 5)2393+ Ratings

Rue Saint Paul Reviews

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Overall Rating

4.8
9 Reviews
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About Rue Saint Paul

Ruestpaul.com, also known as Rue Saint Paul, is a community, marketplace, and concept closet connecting sustainably and ethically focused brands with the fashion forward and eco-conscious community. The platform offers a wide range of products including but not limited to accessories, apparel, beauty products, home decor, and gifts. They also offer a unique service called Pre-Loved which allows customers to join the circular fashion movement by shopping their handpicked collection of pre-rented and pre-owned apparel. Another unique service they offer is Rentals, where customers can shop only what they need with weekly rentals starting at $35. These items are sustainably cleaned and like new, available in-store only. For any questions about products, orders, etc, customers can reach out to info@ruestpaul.com. They promise to get back to the customers as soon as possible. All these efforts show their commitment to being a positive force of change in the fashion world for our planet and communities.

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Rue Saint Paul Customer Reviews (9)

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Kate Griffith
Kate Griffith
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Feb 8, 2023
Thorsten Propst
Thorsten Propst
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Feb 8, 2023
Cerys Welch
Cerys Welch
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Feb 7, 2023
Heidy de Jeu
Heidy de Jeu
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Feb 5, 2023
Charles Fontenot
Charles Fontenot
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Feb 5, 2023
William Young
William Young
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Feb 4, 2023
Nathan Khan
Nathan Khan
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Feb 4, 2023
Kimberly McPherson
Kimberly McPherson
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Feb 4, 2023
Bertha Boren
Bertha Boren
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Feb 4, 2023

Rue Saint Paul Customer’s Q&A

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About Ruestpaul.com Payment Method?

Ruestpaul.com accepts various payment methods. These include all major credit cards such as Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. In addition to these, PayPal, Apple Pay, Google Pay, and Shopify Pay are also accepted. Customers can also use Rue Saint Paul issued store credit. Orders are processed on business days (Monday – Friday, excluding national holidays). The team strives to ship orders within 1 – 3 business days. Please note that holiday and sales seasons may take longer. Once an order has been placed, an email confirmation is sent. If any changes need to be made to the order or if it needs to be cancelled, customers are advised to contact nyc@ruestpaul.com as soon as possible. Once the shipment process has started, no modifications or cancellations can be made. If the team is unable to modify or cancel an order, a refund, exchange, or store credit may be requested for the items after they have been received and they meet the return and exchange criteria.

Rue Saint Paul FAQs

FAQ

What payment methods does Rue Saint Paul accept?

Rue Saint Paul accepts all major credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. They also accept PayPal, Apple Pay, Google Pay, and Shopify Pay. Store credit issued by Rue Saint Paul can also be used for payment.
FAQ

How long does it take for Rue Saint Paul to process an order?

Rue Saint Paul processes orders on business days (Monday – Friday, excluding national holidays). They aim to ship orders within 1-3 business days, but during holiday and sales seasons, it may take longer.
FAQ

Does Rue Saint Paul offer rush delivery?

Rue Saint Paul only offers rush delivery during specific holiday seasons.
FAQ

Does Rue Saint Paul ship worldwide?

Yes, Rue Saint Paul ships worldwide. Delivery to a U.S. P.O. box is available only with the USPS Priority Mail Express shipping option.
FAQ

What is Rue Saint Paul's return and exchange policy?

Rue Saint Paul accepts returns and exchanges for most merchandise within 14 days of the order delivery date, provided that the merchandise is unworn/unused, unwashed, undamaged, and with all original tags attached.
FAQ

Does Rue Saint Paul offer free returns and exchanges?

Rue Saint Paul offers free returns and exchanges on U.S. orders only.
FAQ

About Ruestpaul.com Popular Products and Services?

"Ruestpaul.com" is a community, marketplace, and concept closet connecting sustainably and ethically focused brands with the fashion forward and eco-conscious community. It is committed to being a positive force of change in the fashion world for our planet and communities. The website offers a wide range of products, including Janus pants in fresh mint, lemon ice, and lavender mix, each priced at $210.00. Other popular items include the Herringbone necklace in silver for $68.00, Bow huggies for $58.00, Crystal huggies for $52.00, and the Cher straw bag in yellow raffia for $150.00. These products can be found in the "All Products" section of the website. The physical store is located at 313 Court St, Brooklyn, NY, 11231 and is open from 11:00 to 19:00 from Monday to Saturday, and 11:00 to 18:00 on Sunday. The phone number for the store is (929) 283-5950. Please note that the information provided is based on the most recent data available and may be subject to change.

FAQ

Ruestpaul.com Return Policy?

Ruestpaul.com has a detailed Return and Exchange Policy. For all orders placed on or after December 1, 2023, customers have until December 31, 2023 to initiate a return, or within 14 days of delivery, whichever is greater. All return and exchange requests must be submitted within 14 days of the order delivery date and mailed within 7 days of the request.

Items eligible for return or exchange include those that are unworn/unused, unwashed, undamaged and with all original tags attached. This includes jewelry, footwear, journals, home goods in its original packaging. However, all sale, final sale, beauty, scents/fragrances, soaps, swimwear, and intimates are not eligible for return or exchange. Also, all pre-owned merchandise and rentals, care boxes, face masks, and gift cards are final sale.

Shipping charges are not refundable. Exchanges must be for the same product in a different variation such as size or color. If an alternative product is desired, the original product should be returned and a new purchase made.

For online orders (U.S. only), free returns and exchanges are offered. After a return request is approved, a pre-paid shipping label will be emailed to ship the original product back. After the product is received and reviewed, a refund will be issued in the original form of payment.

As for the Shipping Policy, orders are shipped within 1 – 3 business days. Please note that holiday and sales seasons may take longer. Rush delivery is only offered during specific holiday seasons. $6.99 flat shipping is charged for all U.S. orders. However, free returns and exchanges are offered for all U.S. orders.

FAQ

What is the concept behind Ruestpaul.com?

Ruestpaul.com, also known as Rue Saint Paul, is a sustainable collective that serves as a community, marketplace, and concept closet. It connects sustainably and ethically focused brands with the fashion forward and eco-conscious community. The platform allows users to shop favorite sustainable brands online and at their Cobble Hill, Brooklyn shop. The concept of sustainability is central to Rue Saint Paul's mission. In the context of the fashion industry, sustainability implies a minimized environmental footprint, ethical and socially responsible manufacturing, and responsible and circular consumption. This is the core concept behind Ruestpaul.com.

FAQ

Can I rent items from Ruestpaul.com?

Yes, Ruestpaul.com offers a rental service for their collection of pre-rented and pre-owned apparel. Weekly rentals start at $35. The items are sustainably cleaned and like new. However, these rentals are available in-store only at their Brooklyn shop. The rental pricing includes a $15 dry cleaning fee and an additional $25 for each additional week. A deposit of 50% of the original garment price is required, which is refunded upon garment return. There is also an optional $5 rental insurance. If you decide to purchase your rental, there are specific terms and conditions that apply. Please note that the new rental pricing became effective on July 1, 2023.

FAQ

What is Ruestpaul.com?

Ruestpaul.com, also known as Rue Saint Paul, is a sustainable fashion boutique. It serves as a community, marketplace, and concept closet that connects sustainably and ethically focused brands with the fashion-forward and eco-conscious community. The website offers a variety of products, including clothing, bags, jewelry, beauty items, home & gifts, and more. They feature new arrivals from independent, kind, and sustainable designers from around the world. The physical shop is located in Cobble Hill, Brooklyn. They offer free returns and exchanges on all U.S. orders. The shop is open 7 days a week. If you're interested in sustainable and ethical fashion, this could be a great place to explore.

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